Warranties

Important information

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• We are factory-authorised with many appliance brands.  Most high-end warranty calls need to come to us directly from the manufacturer in order for you to avoid being personally invoiced.  When this is not the case, you will need to procure a warranty claim number/case number before our services are enlisted.

• For companies with whom we are not factory-authorised, you may be able to procure a warranty repair by us by contacting the distributor or showroom from which you purchased the appliance. 

• We do not perform work for home warranty services (Old Republic, American Home Shield, et cetera). If you choose to use our services and then seek reimbursement from your home warranty service, our labour rate is $200/hour to account for the substantial increased administrative and back-end work which that represents.

• We warranty parts and labour for one year from date of installation.  We do not warrant any parts (or affiliated labour) which we do not provide/procure.

• Our warranties do not extend to parts failures which are the result of outside circumstances (misuse, damages, power surges, other failed parts, et cetera) and applies only to defective parts.

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